About
Proven experience in SQL and Data Visualization, transformation, and full software development life cycle (SDLC). Goal-driven, energetic, fast learner and works well with the team. Perfect in performance tuning and processing. I follow Agile Methods, collaborative, one team one goal, yet assertive leadership skills.
Looking for Full-TimePortfolio
Social Media Dashboard
The latest social media customer service statistics reported that 68% of the time, a customer leaves... ... More
Employment History
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Power BI/SQL Developer
Colaberry Inc
July 2018 - Present
Collaborate with analysts and department leaders to design, build, and customize reports and reporting packages using Power BI , SQL Server, SSIS, SSRS, and SSAS.
Experienced in Developing Power BI Reports and Dashboards from multiple data sources per the business requirements.
Used different techniques to troubleshoot processes, issues, and errors in SSIS Packages to improve performance.
Developed reports using T-SQL queries, user-defined functions, stored procedures, common table expression (CTE), temporary table, and views. -
Business Reporting Analyst
[24]7ai
October 2015 - July 2018
Create dashboards, prepare reports on KPIs, and present findings to stakeholders and business partners. Analyzing current trends/business status and forecasting future business needs/impacts.
Defining, gathering, and documenting business requirements into actionable items to stakeholders.
Analyze the voice of the customer to improve the customer experience.
Process evaluation and mapping.
Client, people, and performance management.
Setting goals and devising action plans to sustain KPIs such as productivity, CSAT, Handling time, attrition, and shrinkage.