Employment History 

• AVP Field Service

  Mr. Cooper (Xome Field Services)

  January 2019 - Present

  Lead a team of Business Intelligence Analyst to provide operational, workflow, exception, client, and financial analysis reporting and dashboards. Introduced formalized intake management process. Worked with leadership team and departmental SME's to determine data requirements and business needs to enable more streamlined processes. Coordinate between Product Team and Data Engineering to provide technical solutions that drive insightful analytics and business process improvements.
  
  Major Projects:
  -Deploying integrated mapping tool which incorporated vendor compliance, quantity of open work, location reach and pricing analysis. To save time and money for our Vendor team.
  -Automation of a client file processing to quickly identify and assign new work reducing daily work load of our Operations team.

• Database Analyst

  Wells Fargo

  February 2002 - August 2010

  Support a multi-site department with over 500 employees with databases, web forms, and reporting solutions. Act as a liaison between the business unit, IT support, and external vendors call monitoring and Performance management apps. Provided planning, design and implementation of the organizational database along with reporting, web development and production support of a third-party tool. Created DTS and SSIS packages. Responsible for statistical reporting via SSRS and the creation and support of SSAS cubes. Acted as the technical liaison for the business on enhancement projects. Used ASP/ASP.Net web development skills to support data entry to enable reporting. Duties also included system maintenance, development, ad-hoc reporting, data extraction and manipulation to support business operations and decisioning.
  o Partnered with vendor to translate data requirements across sites and systems to incorporate call statistics, performance quality tracking, and sales data into centralized reporting tool. Assisted with coding the TSQL data sets and converted a MS Access database used to track staff quality to a web-based (ASP) platform to incorporate it into the vendor tool.
  o Provided on-site maintenance and support of the vendor tool utilizing SSMS, SSRS, SSIS, SSAS and ASP.
  o Developed an MS Access database utilizing VBA and querying to associate productivity standards and incentive payout requirements to determine each staff members rate of payment for upload to payroll.
  o Significantly reduced Financial Analysts manual reporting process from an 80 hour to a 2 hour process
  o TECHNOLOGY: TEAM FOUNDATION SERVICES 2005/2008, SSRS 2005/2008, SSAS 2005/2008, SSIS 2008, DTS, SSMS 2005/2008, PL/SQL, MS ACCESS 2000, ASP.NET, ASP, VBA, VISIO, JAVASCRIPT, EXCEL

• HealthCare Services Reporting Manager

  Cambia Health Solutions (BCBS)

  October 2011 - December 2016

  Improved team efficiency and developed standardized business processes. Partnered with technical teams and business project groups to ensure customer needs were met and system structures were in place to facilitate successful reporting endeavors. Participated in annual internal data of data and business compliance. Responsible for delivering reporting solutions and creating support tools to improve business workflow. Implemented technology change by transitioning to Tableau reporting. Provided web and desktop tools solutions to support business objectives.
  
  Major Tasks:
  -Collaborated within a multifunctional team to address the ICD-10 (medical code) conversion. Assessed current vendor tool capabilities and reporting impacts. Worked with business units to minimize impacts and ensure continuity of reporting. Enabled downstream integration to load codes into associated databases. The conversion project was completed on time with no additional resources required. Recommended enhancements that reduced the manual effort of the Utilization Management team saving time and money.
  -Provided Personal Care Process Specialists (non-technical reporting staff) with SQL training to expand technical skill sets, improve efficiencies of their daily tasks and increase reporting abilities. Resulted in reduced manual work activities and enabled Specialists to take on additional work activities.
  -Played 50/50 role of manager and reporting analyst to meet business expanding data needs.
  *was promoted from Healthcare Outcomes Consultant to HealthCare Reporting Supervisor and then HealthCare Reporting Manager within 1 year.

• Information Services Manager

  FamilyCare Health (company closure 2018)

  February 2017 - January 2018

  Managed team of 15 employees, which included Business Intelligence Analysts, Data Engineers, Business Systems Analysts, Sharepoint Admin and Data Architect. Supported 3rd party tools like Salesforce, reporting with Power BI, Tableau and SSRS, and data integration of internal and external data sources. Managed an $8M budget. Provided leadership through organizational changes. Oversaw standards and created policies for database and application development, quality control and release management. Work with Vice President to continually improve capabilities of the business intelligence and analytics team. Active partner internally and consulted with customersa nd vendors to develop strategies and solutions for business challenges.
  Major Accomplishment:
  Resolved issues on a data conversion project that caused high levels of stress for the project team. Intervened in the project to fully assess the issue and provide a calming force. This allowed the team to refocus. Identified that the core problems were related to poor data governance and resolve the situation.